Your privacy is fundamental to our service. This policy explains how we collect, use, and protect your personal information.
Bahiran Delivery is committed to protecting your privacy. We collect only the information necessary to provide our delivery service, including your identity, location, and financial data. We share your information only with customers during active deliveries and with trusted service providers. You have full control over your data and can access, correct, or delete it at any time.
This Privacy Policy applies to:
| Term | Definition |
|---|---|
| Personal Data | Any information relating to an identified or identifiable natural person |
| Processing | Any operation performed on personal data, whether automated or manual |
| Controller | Bahiran Delivery, which determines the purposes and means of processing |
| Service Provider | A third party that processes data on our behalf |
| Data Element | Purpose | Required |
|---|---|---|
| Full legal name | Identity verification, legal compliance | â Yes |
| Mobile phone number | Account verification, communication | â Yes |
| Email address | Account recovery, notifications | â Yes |
| Password | Account security | â Yes |
| Profile photograph | Identity display to customers | Optional |
Active Mode (Foreground): Precise GPS coordinates while navigating to deliveries. Updates every 3-5 seconds.
Background Mode: Continuous location tracking when you are "online" and available for deliveries. Used for real-time tracking, proximity alerts, and order matching.
We process your personal data based on the following legal grounds:
Processing necessary to perform our contract with you: account creation, order processing, payment calculation, and service communication.
Processing for legitimate business purposes: fraud prevention, service improvement, analytics, and dispute resolution.
Processing to comply with legal obligations: tax reporting, regulatory compliance, law enforcement requests.
Where required by law, we obtain explicit consent for: marketing communications, background location tracking, and sharing with specific third parties.
| Data Category | Retention Period | Basis |
|---|---|---|
| Account Information | Active account + 30 days | Operational necessity |
| Location Data | 1 days | Service delivery, disputes |
| Financial Records | 7 years | Tax & regulatory compliance |
| Order History | 3 years | Service records, disputes |
| Communication Records | 2 years | Support, legal compliance |
| Camera Data | Not stored | Processed in real-time only |
Upon account deletion: active personal data is deleted within 30 days, anonymized data may be retained for analytics, legally required records are retained per applicable laws, backup copies are purged within 90 days.
In the event of a data breach: we will investigate and contain the incident promptly, affected individuals will be notified within 72 hours (where required), regulatory authorities will be notified as required by law.
You are responsible for:
To exercise your rights:
Location data is central to our delivery service. It enables real-time navigation, customer tracking, order matching based on proximity, distance-based fare calculation, and delivery time analytics.
When you are "online" in the App:
You can stop background tracking by: going "offline" in the App, logging out of your account, or revoking location permission (will disable core functionality).
| Permission | Purpose |
|---|---|
| Location Always | Background location tracking when online |
| Location When In Use | Navigation during active use |
| Camera | QR code scanning |
| Notifications | Order and delivery alerts |
Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Your personal data is primarily stored in Ethiopia. When data is transferred internationally, we ensure appropriate safeguards including standard contractual clauses and data processing agreements.
Our Service is strictly intended for adults aged 18 years and older. We do not knowingly collect personal information from anyone under 18.
We may modify this Privacy Policy at any time. We will notify you of material changes through in-app notifications, email, and banner notices.
We comply with applicable Ethiopian laws and regulations, including Ethiopian Communications Authority regulations. For EU users, we provide GDPR rights including access, rectification, erasure, restriction, and portability.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: